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FAQs AVAILABILITY
Frequently Asked Questions :: Verifying TV Provider
These FAQ's are intended to provide additional details, and address some of the most common questions, regarding the WATCH product; including but not limited to, certain conditions pertaining to the free service and the accessibility and availability of the WATCH product. Please read below for further information.

Q1. Why am I asked to verify a Comcast account?

Q2. What if I forgot my provider's username and/or password?

Q3. What if my TV provider and Internet provider aren't the same? Which one do I use?
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Why am I asked to verify a Comcast account?

If you subscribe to a participating cable/ satellite provider, like Comcast, and subscribe to Disney Channel as part of your service package, you have access to additional features:

- "Live*" Disney programming on your supported computer and mobile devices
- Video-on-demand (VOD) full-episodes the very next day after they broadcast on TV

Not to worry if you don't subscribe to a participating provider, you may be able to watch full-episodes as early as 30 days after they air on TV.

Is my TV provider participating in this service?
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What if I forgot my provider's username and/or password?

If you have forgotten your TV provider's username or password, you can retrieve your log-in info directly from your provider's help and support site. If you don't already have it, you can also register for a new login ID from your TV provider on their support site as well.

Here are links to some of our participating TV providers:

Comcast Xfinity Support site:
http://customer.comcast.com/help-and-support/

Alternatively, you may also contact Comcast Support by phone at 1-800-XFINITY (1-800-934-6489).
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What if my TV provider and Internet provider aren't the same? Which one do I use?

Please verify using your login info for your TV provider (e.g. Comcast), not Internet provider.