Why am I asked to verify a Comcast account?
If you subscribe to a participating cable/ satellite provider, like Comcast, and subscribe to Disney Channel as part of your service package, you have access to additional features:
- "Live*" Disney programming on your supported computer and mobile devices
- Video-on-demand (VOD) full-episodes the very next day after they broadcast on TV
Not to worry if you don't subscribe to a participating provider, you may be able to watch full-episodes as early as 30 days after they air on TV.
Is my TV provider participating in this service?
What if I forgot my provider's username and/or password?
If you have forgotten your TV provider's username or password, you can retrieve your log-in info directly from your provider's help and support site. If you don't already have it, you can also register for a new login ID from your TV provider on their support site as well.
Here are links to some of our participating TV providers:
Comcast Xfinity Support site:
Alternatively, you may also contact Comcast Support by phone at 1-800-XFINITY (1-800-934-6489).
What if my TV provider and Internet provider aren't the same? Which one do I use?
Please verify using your login info for your TV provider (e.g. Comcast), not Internet provider.